Surprised by daily glitches despite decent onboarding
After the initial onboarding and training, I was quite surprised by how the day-to-day experience with WFHI’s support and communication turned out. While their setup and sign-up were smooth and easy to follow, once I got into the routine using the calling tools and database features, I encountered frequent bugs and slow responses from the software. The automatic updates promised were reliable in theory, but often introduced unexpected delays and workflow interruptions. Telephonic support was okay but not always able to resolve issues quickly, which added to my frustration. On the plus side, their invoicing and payment process remained straightforward throughout, which was one thing I could always count on. I guess I expected steadier reliability after the onboarding training, but the daily glitches caught me off guard and sometimes slowed down the work that the software was meant to streamline.