surprised by confusing labels throughout
I was quite surprised at how unclear some of the wording and buttons were within the software. While the overall functionality seemed solid enough, many labels felt ambiguous or counterintuitive, which made navigation frustrating. For example, the terms used in the invoicing section didn't clearly differentiate between past due amounts and upcoming payments. This made it hard to know what I was actually seeing and whether action was required on my part. Calling tools and the dialer interface also used jargon that did not correspond well with typical remote workflow terms. Telephonic support was helpful once contacted, but I hesitate to call too often because the software itself could have communicated details better from the start. My experience was hampered by this lack of clarity despite the system's other strengths like automatic updates and a responsive database feature. I did appreciate that the payment steps were orderly, but overall I expected clearer language, especially for new users. A little more thought on how things are named and presented would improve the overall feel a lot.