Surprised by clear updates, but dialer needed more help
Signing up was straightforward, but what surprised me was just how clear the automatic update notifications were. I wasn't expecting to receive such timely and detailed information about changes and how they'd affect my workflow. It made it easier to stay on top of new features and bug fixes without needing to call support. However, I did find that the dialer tool wasn’t quite as well explained in the training material as I’d hoped. It left me fumbling a little on how best to link it to the database and use it during a real workweek efficiently. Support was available by phone but often couldn’t dive deep enough into my specific queries, which was frustrating. That said, the invoicing and payment steps were well documented and easy to follow on the website. Overall, I was caught off guard by how proactive the update communications were, but I had to spend more time than expected figuring out the core dialer functions. The onboarding and training helped somewhat but weren’t comprehensive in that regard. I’d say this product’s strengths are its transparency and billing clarity, but they could improve the guide for the calling features to reduce the learning curve further.