Surprised by access issues despite onboarding
After going through WFHI's software onboarding and accessing their remote tools, I was surprised by how uncertain I felt about using the system by the end of it. The initial setup seemed standard — sign-up, invoice payment, and training session — but when I started using the calling tools and database features, I realized there was a gap between what was promised and how confident I felt. The software occasionally behaved unpredictably, and automatic updates seemed to alter some settings without clear notifications. I had expected telephonic support to bridge these doubts; however, while support staff were courteous, their responses sometimes didn’t fully address my concerns or the technical issues I faced. The payment process and invoicing were handled well, but the lack of clearer guidance on software changes and access privileges surprised me. Overall, despite following the recommended steps, I ended up not feeling as prepared or confident as I thought I would be by the conclusion of my onboarding and initial training sessions, which was disappointing given the expectations set at the start.