Surprised by access issues despite expectations
I was surprised that accessing the WFHI platform was more complicated than I anticipated, especially considering I’m somewhat used to software onboarding. The labels and instructions seemed clear at first, but I ran into unexpected obstacles during the dialer setup that left me needing help repeatedly. I reached out to telephonic support a couple of times; though helpful, it meant I wouldn’t feel confident tackling this alone next time. The software also felt sluggish periodically, which made me uncertain if the automatic updates were working correctly. Despite a smooth payment process and invoices arriving on time, these access issues overshadowed the experience for me. I did appreciate the training materials, but they didn’t fully prepare me for the barriers faced when first logging in. It’s a balanced feeling: the overall concept is promising, but I wouldn’t say it was hassle-free or that I would be likely to rely solely on self-service without anticipating more support down the road.