Surprised at unclear explanations during training
While the overall onboarding and training modules provided by WFHI were structured, I was surprised at how unclear some explanations were. At times, details about the calling tools and dialer workflows were given too quickly, assuming prior knowledge, which was not always the case on my end. I appreciated how the database functionality was introduced, but the actual process of integrating it into my daily routine took me longer than expected due to these ambiguities. On the plus side, the automatic updates helped fix some recurring issues, which improved functionality over time. However, when I reached out to telephonic support for clarifications, the responses were not always fully helpful or lacked depth, which slowed down my progress. The payment and invoicing procedures were relatively clearer, which I found reassuring amidst the confusing training sections. All in all, I found myself expecting more straightforward guidance; the gaps surprised me and made the learning curve steeper than I had hoped.