Surprised at the unclear onboarding
I really expected the training to be clearer than it was, especially considering how much time the onboarding took. It was surprising to me that some of the setup steps were not explained in a straightforward manner. I needed to repeat sessions and relied heavily on looking up additional resources because the guidance didn’t cover basics clearly. The database integration part was okay, though it would have helped if it was introduced more gradually. On the plus side, the invoice and payment process was fairly simple and the sign-up was quick. The calling tools and dialer weren’t difficult once I got the hang of the interface, but I still felt unsure during early use. Telephonic support was available but didn’t always have the answers right away. Overall, the unclear explanations slowed the process down more than I expected. I had hoped the training would be easier and more direct given it is key for remote workflows.