Surprised at the mix of one-off setup and ongoing maintenance
My experience with WFHI's sales and pre-purchase process was a bit eye-opening because I hadn't expected how much of the setup was one-time compared to the ongoing aspects. Signing up and initial invoicing were relatively quick and clear, which was easy to navigate. However, I was surprised by the extent of ongoing database updates and the need for continuous engagement with the calling tools, which required regular attention to keep workflows smooth. On one hand, this shows good flexibility and adaptability in the software’s design, but on the other, it does demand more consistent effort than I initially imagined. The support team was available to clarify these points, which I appreciated, even if it wasn’t always instant. Overall, the balance made sense, but it was a bit unexpected at first how dynamic the ongoing process was in comparison to the setup.