Surprised at the lack of response

Surprised at the lack of response

I was excited to try out the software after hearing about it, but the response from the sales team was really disappointing. I sent multiple emails and messages asking for details about the payment and onboarding process, but hardly got any clear answers. It felt like they were ignoring my queries which made me question whether to proceed or not. For a service that promises good support, this was quite surprising and frankly frustrating. I had hoped for better clarity before making a decision, but the slow communication really put me off.