surprised at how unclear the billing info was
I wasn’t really prepared for how unclear the billing and payment explanations would be. The whole process felt more complicated than expected, which caught me off guard since the sign-up seemed straightforward at first. Invoices arrived but sometimes they didn’t detail exactly what hours or features were being charged for, leaving me unsure about what I was paying. Despite contacting support a couple of times by phone, the guidance I received didn’t fully clear up my confusion. The training sessions covered a lot, but the specifics around payments weren’t very transparent. All this added to a feeling that billing wasn’t as user-friendly as it could have been. Though I understand every system has its hiccups, the thing that surprised me most was this lack of clear communication appearing right where it matters most—money and payments. That left me hesitant about relying on the software long term.