Surprised at how much setup was one-off
I was quite surprised to find that most of the setup with WFHI’s platform was a one-time effort rather than ongoing. After the initial onboarding and training, which covered essentials like the dialer and database features thoroughly, the day-to-day use required little regular adjustment. The automatic updates took care of improvements without interrupting my workflow or requiring me to relearn much. This meant I could focus more on using the software than constantly tweaking it. Having telephonic support available was reassuring, but I rarely needed to call since things kept running smoothly. I especially appreciated how the invoicing and payment processes didn’t require repeated inputs, simplifying administrative tasks. This surprised me because I expected much more time to be spent maintaining the system, but thanks to how WFHI designed the onboarding and updates, it ended up being pretty hassle-free beyond initial setup.