I was genuinely surprised by the amount of troubleshooting and independent problem-solving I had to

I was genuinely surprised by the amount of troubleshooting and independent problem-solving I had to

I was genuinely surprised by the amount of troubleshooting and independent problem-solving I had to do while using the WFHI platform. From the start, despite the initial onboarding, I encountered technical issues with the dialer and the database that were not immediately covered in the training or by the support team. Attempts to reach telephonic support often resulted in long wait times and responses that felt scripted without much personalized assistance. The automatic updates sometimes introduced changes without clear guidance, causing me to spend additional hours just trying to adapt. It was frustrating having to navigate many aspects of the system through trial and error rather than direct help. I expected smoother communication and more readily accessible support, given that this was a paid product. I regret that my experience was marked by repeatedly working things out myself and feeling unsupported throughout the initial weeks of use.