Honestly, I was expecting a lot more hand-holding through the sales and pre-purchase phases of WFHI’
Honestly, I was expecting a lot more hand-holding through the sales and pre-purchase phases of WFHI’s offering, but instead I found myself having to work things out almost entirely on my own. The initial sign-up was straightforward enough, but beyond that, there was limited guidance on how the invoicing and payment systems actually operated. I had to explore most of the features and processes by trial and error, which sometimes felt like a needless hassle given that I was new to remote workflow software. The training materials cover useful content, but they don’t really focus on explaining the sales or billing setup, so I ended up piecing those bits together from different sources and intermittent support calls. It was a bit tiring having to repeat the same questions to customer support more than once before getting a clear answer. Still, I suppose figuring things out myself helped me understand the system in a deeper way, even if it took more time than I had hoped. Next time, I’ll be prepared for this lack of upfront detail instead of expecting an easy walkthrough.