Surprised at how long it took just to get going
I expected the WFHI software to be a bit challenging at first, but honestly I was surprised at how long it took to just get going with it. From signing up to being able to actually use the dialer and access the database, I had to spend quite a bit of time figuring out the workflow. The onboarding and training helped, but still there were many steps to work through by trial and error. The automatic updates happened in the background, which was convenient, but didn’t fast-track my understanding. The calling tools and their integration felt more complicated than I anticipated. Even the payment and invoicing process, which I thought would be simple, took longer to confirm than I expected because of delays in receiving invoices and clarifications needed. I recognize that WFHI offers telephonic support and priority assistance, but I didn’t find these options quick enough to make a real difference in speeding up the start. It felt like a much longer ramp-up than it should be for software and training meant to simplify remote work.