Surprised at how long it really took to get started with support
At first I assumed the support team would quickly help me get set up, but in reality, it took longer than I expected to feel comfortable with the software. The onboarding process was full of details and multiple steps, especially to learn how to use the dialer and database features properly. Getting through the training sessions required several calls and back-and-forth communication on the phone, which took time. I was surprised the support didn’t provide more immediate answers to some questions, though once everything was clear, they were very helpful and able to explain the complexities well. The invoicing and payment process was transparent overall but not instant; it took a few days for everything to be settled in a way I could smoothly continue using the software. Automatic updates were a plus since I didn’t need to think about them, but the pace to get fully going was slower than I expected from the start. Still, I’m glad for the thorough support eventually provided and how they stuck with me until I understood everything.