Surprised at how little help was there when things went wrong
I thought the training and onboarding would be more adaptive to problems I encountered, but it wasn’t really the case. When I ran into issues with setting up the dialer and connecting to the database, the training didn’t provide clear fixes or alternatives, which I found a little frustrating. The materials felt somewhat generic rather than tailored to troubleshooting, so I had to spend extra time testing different approaches without much guidance. I called support a few times hoping for priority assistance, but their answers were not very detailed or specific to my situation. It made me wonder whether the onboarding flow was fully ready for the kinds of disruptions that come with remote work software setups. One good thing I noticed was that automatic updates didn’t cause additional problems during this time, so at least the basic software stayed stable. Still, overall, I didn’t anticipate needing so much independent problem-solving during the early phase, which wasn’t exactly what I expected at the outset.