1 out of 51 of 5Verified customerSales and pre-purchase
Surprised at how confusing the sign-up was
I honestly expected the sign-up and payment steps to be smooth, but I got stuck more than once and had to reach out again. It surprised me that what I thought would be a quick process ended up being quite complicated, with unclear invoicing details and confusion on subscription tiers. I am still not confident I'd manage it smoothly next time without help because the whole flow didn’t feel intuitive. Though telephonic support was available, it didn’t fix all my doubts immediately. I guess the process needs more clarity because I felt like I was going in circles trying to understand what was what. For someone new, it might be frustrating as I was expecting much simpler onboarding.