Surprised at how confident I felt later on
Reflecting on my time with their support, I initially had some doubts about how effective it would be. Early on, I was unsure if the telephonic assistance would really help me solve the practical problems I faced during setup and use of the calling tools. However, after a few interactions and being guided patiently through some confusing features, I grew steadily more confident. The team didn't rush me; instead, they carefully explained and walked me through solutions. What surprised me was how that patient, steady support made me feel capable of managing the software almost independently in the end. Although the training materials were good, it was this support that truly boosted my confidence in using the database and dialer features effectively. Overall, my experience was more reassuring than I had expected long after the initial onboarding was complete.