Surprise tha support ka response, socha ho jayega jaldi
Maine jab WFHI ko call kiya unke support team ko, to pehle lag raha tha ki asli mein ek friendly aur quick response milega. Kuch log the jo thode empathetic lage, unhone meri baat dhyan se suni aur koshish ki kuch help karne ki. Par fir jab main detailed queries leke gaya unke software ke dialer aur database features ko lekar, toh unka response thoda slow hota gaya. Maine expect kiya tha ki problem solving waali team zyada proactive hogi, par kai baar mujhe lag raha tha ki issue ko samajhne mein waqt lag raha hai. Wo log updates aur call support ki baat karte hain par actual phone par support milna thoda mushkil tha. Positive point ye hai ki jab mujhe finally kisi ne call back kiya, toh detail mein baat hui aur mujhe ye samajh aaya ki training aur software onboarding complex hote hain aur har question ke jawab jaldi milna thoda unrealistic hai. Overall, response time surprising tha, kuch cases mein better ho sakta tha, par main ye bhi maanunga ki badi system mein sab kuch perfect nahi hota.