Surprise tha kitna setup one-time hai aur kitna ongoing
Setup ke baad main soch rahi thi ki support wali help shayad barkarar rahegi, lekin kaafi cheezein one-off thi. Sign-up aur payment process simple tha, invoice clear ayi thi, aur software initial use ke liye responsive tha. Par dialer aur calling tools ke kuch features ko customize karne ke liye baar-baar support line ko call karna pada, jo mujhe thoda inconvenient laga. Database integration mein bhi kaafi baar changes karwani thi, jo ongoing process jaisa laga. Updates automatic hain jo acche hain par kabhi kabhi unka effect samajhna mushkil hota hai agar kuch features unexpectedly change ho jate hain. Overall support communication achhi rahi lekin maine expect kiya tha ki training complete hone par saari queries khatam ho jayengi, par yeh continuous interaction thoda zyada laga. Essentially, mujhe sabse zyada surprise tha ki setup ke baad bhi regular help ki zarurat padti hai, thoda zyada detailed onboarding useful hota.