Surprise tha ki support itna self-driven quality chahiye tha
Maine support team ko kaafi baar phone kiya, par mujhe laga ki unhone zyada help karne ki bajaye, mujhe khud se explore karne ko bola jayega. Pehle toh mujhe training sessions se expectations thi ki thoda zyada direct guidance milega, par practice mein mujhe apne aap sab figure out karna pada, khas kar jab automatic updates aaye toh. Software ka interface generally user-friendly tha, par kabhi-kabhi dialer tools mein glitches aa jaate the, jinhe solve karne ke liye mujhe documentation padni padti thi ya FAQs dekhni parti thi. Support se jo telephonic baat hui, usmein responses thode generic lage, jaise mujhe specific solutions ke liye khud se bhi troubleshoot karna hoga. Database feature thoda complicated tha, aur usmein kaam karne mein initial time laga. Payment aur invoicing easy thi, ismein koi dikkat nahi aayi. Overall, mujhe thoda surprise hua ki mujhe zyadatar cheezein khud seekhni pad rahi thi instead of immediate assistance. Lekin phir bhi, mujhe lagta hai ki agle updates ke saath ye process better hoga.