surprise tha ki response itna slow tha
Apne onboarding ke dauraan maine expect kiya tha ki training aur onboarding ka process jyada smooth aur fast hoga, lekin mujhe lagta hai ki response time bahut hi slow tha. Har baar jab bhi mujhe kisi cheez me madad chahiye thi, support se feedback ya assistance milne mein bahut taime laga, aur kabhi kabhi toh questions ke jawab milne mein alag-alag din lag gaye. Training modules ache lag rahe the par jab practical help chahiye thi, toh wo nahi mili. Ye cheez frustrating thi kyunki software ka use karna itna complex nahi lagta jab tak aapko sahi samay par support na mile. On the other hand, sign-up process theek tha aur software ka interface bhi samajhne yogya tha. Par jitna maine expect kiya tha ki support team actively help karegi, wo nahi hua. Mujhe laga tha ki mujhe thoda zyada madad milegi during initial onboarding steps, lekin wo thoda disappointing raha overall.