Surprise tha ke support itna slow tha despite accessible lagna
Main initial mein soch rahi thi ki telephonic support jo WFHI offer karta hai, wo bahut faida dega, lekin mujhe thoda disappointment hua. Jab main software ke database feature ke issues lekar contact kiya, to response time expected se zyada slow raha. Mujhe laga tha ki priority assistance milne se mera problem jaldi solve ho jayega, lekin aise nahi hua. Support staff ki baat karne ki tone toh thi friendly, par technical solutions ki taraf ki jaane mein clarity nahi thi. Onboarding flow bhi thoda complicated laga, jiske wajah se mujhe baar-baar contact karna pada. Payment process aur invoice toh theek thaak tha, lekin yeh poore experience se mujhe confident feel nahi ho raha tha ki agar bad mein koi aur problem aayi toh uska solution efficient hoga. Overall, yeh surprise tha ki communication expected jitna transparent aur quick nahi tha.