Surprise hua ki labels kaafi confusing the
Pehle toh mujhe laga ki support aur communication system standard hoga, par jab first call ki main toh confusion hone laga. Jo labels software mein diye gaye the, wo mujhe samajh mein nahi aaye, especially database aur dialer ke sections mein. Support team ki baatein theoretically clear lagti thi par jab unhone specific labels ke baare mein baat ki toh lag raha tha ki woh concept clear nahi hua hai. Automatic updates ke baad jab main software use karti thi, toh kuch naye labels aaye jinka matlab mujhe samajh nahi aaya, aur support call karne mein waqt zyada lagta tha samjhane mein. Sign up process aur payment ke waqt bhi mujhe laga ki documents aur invoices easily accessible nahi hain. Mere hisaab se agar labels simple hote toh path clear hota. Training mein ye cheez highlight karni chahiye thi ki har label ka use kaise karein, par wo missing tha. Ek dusri baat ye bhi hai ki telephonic support par kuch requests ko handle karte karte mujhe lagta tha ki system thoda slow respond karta hai. Overall main thoda impressed nahi thi kyunki basic communication mein clarity nahi thi, aur iska asar mere workflow par padha.