Surprise at ongoing support's limitations
I expected the support and communication to be quite continuous, not just limited to the initial setup phase, but I found the ongoing assistance was not quite as available or proactive as I thought it would be. While the setup process itself was handled fairly well, and I could rely on telephonic support to resolve my registration and billing questions early on, the continuation of that support during regular use felt a bit scarce. For example, when the automatic updates rolled out new features, there was little follow-up or training material to help me understand the changes in depth. The database functionality integrated fine with my workflows, but I had hoped for more regular guidance to optimize it further. While I appreciate what was done initially, the limited ongoing communication surprised me and affects how well the software fits my needs over time. This more hands-off approach isn't a full deal breaker but is something I hadn’t expected when signing up.