Surprise at how slow support really was
Hey, just gotta say, I was kind of shocked at the support from WFHI. I mean, I’m used to quicker replies, but these people took their sweet time. I was expecting maybe some quick pointers to fix the access issues I was facing with the software, but I kept waiting and then messaging again. They were nice when they finally got to me, and the person on phone was polite, which I have to give them credit for. But honestly, it surprised me how many back-and-forth messages it took just to get basic access sorted. By the time I actually got going with the dialer and database features, quite a few days had passed. The invoicing process was okay, but all the delays made me wonder if this remote setup would really work for me. I mean, the software itself looked okay but the responsiveness from the team just wasn’t up to the mark in my opinion.