Supportwala response thoda slow tha yaar
Main starting mein kaafi excited thi is software ko lekar, but support team ki response thodi disappointing rahi. Jab bhi kisi problem ke liye call ya email kiya, wait karna padta tha kabhi kabhi kuch ghante, aur kabhi ek din tak bhi lag gaya. Wo ek time tha jab ek minor bug aaya dialer mein aur usko fix karne mein bhi kaafi time laga. Main samajhti thi ki telephonic support zyada responsive hoti, par problem solve hone ke baad unki courtesy phone pe achhi thi, aur updates timely aati thi software mein. Lekin overall communication itna smooth nahi raha jitna expect kar rahi thi. Invoicing process theek chal rahi thi mujhe, aur sign-up mein bhi koi dikkat nahi aayi. Database feature mujhe sahi laga, wo workflow ke hisaab se useful tha. Training material bhi detailed tha, lekin onboarding mein thoda confusion hua ki next steps kya karne hain exactly. Agar ye log thoda zyada prompt hote toh mujhe zyada acha lagta. Aise mein main bolungi ki support kaafi mixed experience tha — ek-doh cheezein toh theek thi but zyada tariq se help nahi mili.