Supports some expectations but not all
Before using the training, I expected a seamless introduction to the software including quick setup of the calling tools and database. The dashboard and invoicing process did work clearly as anticipated, and automatic updates didn’t cause disruptions, which was positive. However, the actual training and onboarding took longer than I thought it would, and there were moments when some instructions felt repetitive or unclear, especially around advanced features in the dialer. The telephonic support was friendly and reasonably helpful, but sometimes I had to wait a bit longer for callbacks which slowed me down. While I got through everything eventually, I wish the training sessions had been more concise and the labels used more intuitive, which would have reduced confusion. Overall, the experience had both good sides and areas needing improvement, and I’m cautiously optimistic about using the software fully based on what I’ve been through so far.