Supportme samajhna mushkil tha, bas ek cheez theek thi
Support se baat karte waqt mujhe lag raha tha ki jo baatein kar rahe they woh kaafi unclear thi. Mujhe baar-baar repeat karna padta tha ki unhe kya chahiye, aur explanations itni straightforward nahi thi. Training material bhi kuch zyada useful nahi laga, basically confusing tha, specially jab workflow samajhna tha. Lekin ek baat achhi thi ki dialer ka system theek kaam kar raha tha, calls connect ho jati thi bina kisi zyada delay ke. Par overall mujhe lagta hai ki support team thoda zyada clearly communicate kar sakti thi. Jyada technical terms use karne ki jagah simple language mein baat karna chahiye tha. Training sessions main bhi mujhe lagta tha ki kuch steps skip kar diye the, ya explanation adhura tha, jis se mujhe kaafi frustration hui. Automatic updates ki wajah se kabhi kabhi system slow hua tha, par woh rare tha. Main expect karti thi ki mujhe zyada saari help miligi, par itna smooth process nahi raha jitna ki main soch rahi thi. Unka invoicing aur payment process thik tha, jisme koi zyada dikkat nahi aayi. Lekin haan, communication clearly samajhna zaroori hota hai, aur yeh cheez main yahan lacking paayi.