Support worse than what I had before, no silver lining
I had higher hopes for WFHI's support but honestly, it fell short compared to what I'd used previously. The communication felt slow and often unclear, leaving me repeating the same issues multiple times without progress. There seemed to be little empathy or understanding of my problems, unlike my past experiences where support was more direct and solution-focused. It was frustrating having to explain myself repeatedly and getting generic responses that didn’t really address my situation. Additionally, the availability of telephonic support was not as reliable as I expected; calls sometimes went unanswered or were disconnected. In contrast, other platforms I have worked with had quicker response times and more detailed guidance. Sadly, I can't say that WFHI's support added any value to my workflow or lessened my stress. This lack of effective communication made me question continuing with their services, as I need support I can count on without feeling exhausted every time I reach out. Unfortunately, the negative here substantially outweighs any small benefits the software might offer, leaving me wary of recommending it based on support alone.