Support works well, but sometimes not as quick as I hoped
At first, I expected the telephonic support to be instant and totally reliable every time I made a call. What actually happened day to day was mostly pretty good - the team answered my queries and helped with software hiccups within a reasonable time. I found that sometimes when I called during peak hours, the hold times were longer than I expected, which was a bit frustrating. Besides that, the communication lines are clear, and I appreciate how smooth the updates happen automatically without me needing to chase anything. The onboarding help was straightforward enough, but when I returned later with more complex questions weekly, the back and forth could have been faster. In summary, it mostly lived up to my expectations for consistent support and smooth communication with just a minor reservation about response speed in busier periods, which is why I gave it four stars instead of five.