Support works but lacks some clear guidance
While I appreciated the availability of telephonic support, my experience was a mix of good and frustrating moments. I was able to reach the support team fairly quickly, and representatives were polite and eager to assist. However, I found it difficult to locate specific guidance or documentation that addressed my particular concerns without having to wait for a phone call. The absence of a well-organized self-help resource meant I spent more time trying to get to the bottom of simple questions than I expected. This caused some delays in my workflow. What was also missing was a clear step-by-step manual or FAQs accessible from within the software interface for users facing common issues. I think filling this gap would greatly enhance user satisfaction. Currently, the support does a decent job but could improve by offering more immediate and structured resources to complement phone assistance. Without these, users like myself might find themselves stuck or reliant solely on telephonic help, which isn’t always convenient.