Support Working Hours Mostly Fit My Schedule
I found the telephonic support from WFHI generally very helpful when I reached out during my active working hours. The support team was knowledgeable and patient with my questions about the dialer and database features, guiding me through some complicated configuration steps. However, my main reservation is that their available support hours did not exactly match the timeframes I worked, which varied occasionally due to my local commitments. This sometimes meant I had to wait longer than I wished for direct assistance, especially when I faced unexpected issues with automatic updates affecting my workflow. Despite this mismatch, the email support tried to fill the gap and responded reasonably quickly, which I appreciated. The onboarding and training also helped prepare me to handle many functionalities independently, reducing the need for frequent direct support. Additionally, the invoicing and payment processes were straightforward enough that I rarely needed help there. Overall, the support timing has been mostly adequate, with some room for improvement if my work hours were more unconventional. Under most conditions, I found WFHI’s communications reliable and supportive.