Support worked well mostly but lacked proactive follow-ups when things failed
Looking back on my experience with their support, I found that while the teams were generally helpful when I reached out, there was something missing in how they handled issues that went wrong. The telephonic support responded to my calls and guided me through troubleshooting the software and dialer features. However, when things didn’t resolve quickly or when multiple issues cropped up over a few days, I noticed a lack of proactive communication from their side. I often had to initiate follow-ups myself rather than receiving updates or check-ins. This caused some unnecessary delays in fully restoring functionality. Automatic updates were meant to improve things but at times introduced new glitches that required support intervention. Despite these hiccups, the support was competent once we connected, and I appreciated their clear instructions and willingness to assist. Still, I would have liked a more consistent follow-up system to feel fully reassured during problems. Reflecting now, the support met basic expectations but didn't go beyond in customer care. A bit more proactive communication would have made a positive difference in my overall impression of how issues were handled.