Support worked well except figuring out some setup parts ourselves
The support service was generally responsive when I reached out, providing clear answers on the calling tool and updates. However, a fair amount of trial-and-error was necessary on my part to get the database configured as I needed. The initial training explained the basics but left some gap in practical deployment, so I spent extra time experimenting alone. The telephonic support answered quickly and politely, but they sometimes referred me back to tutorials rather than resolving complex issues directly. Payment and invoicing were straightforward with no hidden steps, which was a relief. While the software updates happen automatically and smoothly, understanding the implications of each update required self-study. Overall, I had to work through the setup myself more than I would have liked, but once past that hurdle the system ran reliably. Support remained helpful but wasn't always proactive in guiding me through advanced features. I'd recommend this to users who are willing to spend extra time figuring things out initially but want solid telephonic backup when needed.