Support worked well but might not be for everyone
When things went wrong using the WFHI software, I found the support to be reasonably effective. The team addressed issues like dialer bugs and database syncing errors professionally. I received a clear explanation about what was causing the problem and how updates would resolve it. For me, the support did its job without fuss. However, I think this kind of support suits users who are somewhat patient and can explain their issues in detail over calls or emails. It probably wouldn't be a good fit if you expect instant fixes or 24/7 help because they operate mostly during standard hours. Also, if you require very hands-on guidance during onboarding or training, that might need extra effort. In summary, the support services worked well for me as I needed straightforward troubleshooting, but users with urgent or complex requests might find it limited. The practical approach did get fixes done in the end, which counts as a plus from my point of view. So the system of resolution and communication basically served me well though it might not suit everyone’s style of working or expectations.