Support worked well but I had to figure a lot out on my own
From start to finish, the support offered felt like a helpful safety net rather than a hand-holding resource I could fully depend on. The training modules gave me a decent introduction to the software basics and functionalities like the dialer and how to maintain the database. However, some features, especially automatic updates and telephonic help options, weren’t fully explained, so I had to experiment and figure out how these really operated in my workflow. When I did reach out to customer support via phone, the responses were polite and they addressed my queries competently, but I was surprised by how much self-learning I had to do beforehand. The portal interface for invoicing and payment was clearly organized, so I didn’t get stuck there. All told, the support complemented the training well but didn’t replace the need to get hands-on early and be comfortable with trial and error. That independence in learning was both a challenge and something I appreciated since it got me more familiar with the software in real terms without waiting.