support worked out fine after some adjustment
At first, I found the telephonic support to be a bit hard to reach during my preferred working hours, which was a bit inconvenient. I work mostly in the evenings, and initially, the support seemed more responsive during standard business times. However, as I kept using the software and got used to some self-service options, the need to call decreased. When I did reach out, the communication was helpful and patient, and the staff explained things in a way that made sense to me. Payment and invoicing were clear and fairly straightforward, which helped reduce any confusion or extra calls. So while the timing of support wasn’t always perfect for my work routine, the quality was good, and I believe that with more familiarity I’d need less direct assistance. The balance is that the system suits those with regular hours best, but it’s manageable for flexible schedules too. Overall, the experience worked out fine after some adjustment on my end concerning when to seek help.