Support worked okay but timing was off
The support communication seems to fit in some ways with the hours I normally work but misses in others. Telephone support is available throughout the day, but I found that sometimes the support team was harder to reach exactly when I needed help the most. The updates to the software came automatically and regularly, which was helpful for keeping everything current without needing to do manual installs. However, the timing of some calls and assistance overlapped with hours when I was not available, causing some misalignment. Besides this timing issue, the invoicing and sign-up processes went smoothly and as expected. Although the support fulfilled basic needs well enough during my active hours, the timing of interactions could be better aligned with variable work schedules overall.