Support worked mostly, timing was the key
I’ve found the telephonic support generally helpful but only when I could call during specific hours. At first, I struggled to get through because their support times didn’t match well with my flexible hours. The moment it clicked was when I adjusted my schedule slightly and called during their priority assistance window; then the support became responsive and actually solved my issues. Their automatic updates sometimes meant the software changed between calls, so training was useful but I still needed quick help occasionally. The dialer and database features work well outside support hours but for urgent help, timing really mattered. The sign-up and billing process went smoothly and was well explained, so no problems there. Overall, I was satisfied because once I synced support times with my own work, the experience improved and I could get the help I needed when it counted the most.