Support worked fine, but getting answers could be tricky
I found the customer support to be mostly functional though not exceptional. Getting through the different topics you need help with sometimes means scrolling through FAQ sections that are only partially helpful. The phone support was straightforward but sometimes it took longer to get the precise information I wanted on using the database feature efficiently. What stood out positively was the overall politeness and patience of the support reps, which made interactions less stressful. Automatic updates in the software meant I rarely had to troubleshoot problems on my own. Still, if you’re new, locating the right documentation or video training to understand specific tools can be a bit time-consuming, and sometimes you just want a quick response on a small technical issue. The invoicing and payment system was solid enough and worked without many issues, so at least that part was easier to manage. In sum, the support side was adequate but you should be ready to navigate a little patiently to get exactly what you need.