Support worked but I spent quite some time figuring things out
I’d say the telephonic support and communication were usually helpful, but I spent more time figuring out the system on my own than I expected. The support team answered questions clearly when I called, which was good, though I wish there had been more detailed step-by-step guidance or tutorials to reduce guesswork during training. Sometimes the order of instructions felt scattered, and I had to piece information together across several calls and references. That extended the overall time taken to feel fully confident using the dialer and database features properly. Nonetheless, once I got past the initial hurdles, the automatic updates and daily usage became smoother, and the software integrated well into my remote workflow. I appreciate that the invoicing and sign-up processes were relatively straightforward, which saved me time there. Overall, support was there when needed, but I think I could have advanced faster if onboarding materials were more comprehensive from the start.