Support wording was surprisingly clear
I have had to explain issues with the software labels multiple times to the support team, and I was surprised by how clear and consistent their phrasing was when addressing my concerns. Usually, software support tries to sidestep wording problems or uses complicated jargon, but here they explained things simply, which helped me understand the steps to take better. That said, after the initial calls, I noticed the labels within the dialing tool weren’t always matching what the support told me would appear, so while the communication was good, the software’s labels themselves still caused some confusion myself. The naming conventions inside the database also puzzled me at first, and I had previously explained that, meaning that part could be improved. The priority assistance was quick to offer sessions but using them often felt like revisiting what I already knew. Billing and payments pages were straightforward and easy. Overall, I ended up appreciating how the support handled repeated concerns, even if the software itself didn’t quite match their explanations all the time.