Support wording took longer than expected to decode
Looking back at my experience with telephonic support, I appreciate the effort but found some issues that slowed things down. When I first tried understanding the instructions about the database and the calling features, the wording and labels used were sometimes unclear or too technical. This caused me to spend more time on phone calls than I initially anticipated. On the bright side, the representatives were patient and tried to explain patiently even if I had to ask multiple questions. Training and onboarding steps were helpful but could benefit from simpler language especially for first-time users. Payments and invoices were clear enough, yet some terms in correspondence could be simplified. Reflecting now, I think the communication was fair but definitely could be improved to make the experience less time-consuming and more user-friendly in the future.