Support wording mostly okay, with small doubts
Support was generally helpful, but I found some of the labels and wording used a bit confusing at times. When I called them, the explanations made sense, but I wasn’t always sure if I was navigating the right menus or options in the software because some labels didn’t seem intuitive. I spent a bit longer figuring out where exactly to find certain features or how to describe my issue correctly. Still, once I got past that hurdle, the help was effective and responses were timely. The dialer and database worked well, and the automatic updates didn’t seem to disrupt anything, which was nice. The invoicing and sign-up process all fitted together pretty well. Overall, I’d say the support communication hits the mark more often than not, though a little polishing of the wording would make it even better. So my verdict is that it’s pretty good, just some small things to improve for clearer communication.