support wording left me confused
Overall, the telephonic support was reachable and polite, which I will grant was fine, but the actual language and labels they used really complicated things for me. For instance, terms regarding the database setup and how the dialer integrations work were explained in a way that was too technical and lacked clarity. This made it hard to follow the steps accurately during training and onboarding. I found myself having to ask for repeated clarifications because the support used jargon that didn’t match the easy-to-understand style promised in the sales phase. Automatic updates were fine, though, and did not affect my workflow negatively. Signing up and invoicing processes went smoothly, but the communication around those parts seemed straightforward, unlike the support explanations. My frustration mainly came from trying to interpret the labels and instructions when configuring calling tools and calling workflows. For someone not very tech-savvy, this could definitely make their start off more difficult than necessary. Clearer wording and simpler labels during support would have helped a lot.