Support wording - expected clear, got partly confusing
When I first signed up with WFHI, I was hoping the communication, especially the support labels, would be straightforward. However, while navigating through the software during the first few days, some labels on the calling tools and database felt ambiguous. For example, when using the dialer, options like 'pause session' and 'hold call' weren’t clearly distinct, which caused a bit of confusion during live calls. That said, the telephonic support did clarify things after I raised my doubts, which was helpful. The onboarding flow itself was smooth; training materials laid out the features decently, though I expected a bit more explanation on managing automatic updates. On the plus side, signing up went without issues and invoicing was clear and timely. The payment process was as I would expect, straightforward and standard, so no complaints there. Overall, I ended the first week feeling mixed – the customer service was supportive, but some of the in-app wording could definitely be refined for better clarity. I’ll keep using the software for now and hope they improve those labels soon.