Support Wording Confused Me Completely and Labels Were Misleading
I have to say that my overall experience with the support and communication aspect was very disappointing. The initial impression made by the wording and labels throughout the software was confusing. Terms used in the dashboard did not match what I expected based on the training sessions, which made navigating the tools difficult. For example, the labels on various functions like 'Call History' and 'Database Update' were inconsistent with their actual purposes. When I reached out to telephonic support, explanations were not clear, and the responses often introduced further ambiguity rather than clarity. While the support team was polite and tried to assist, the mismatch between what was written and what was meant led to repeated misunderstandings. This disconnect significantly slowed down my work and made onboarding frustrating rather than helpful. That said, the only thing that worked somewhat well was the invoicing process, which was straightforward and easy to understand. Beyond that, the confusing communication was a constant issue that felt like a barrier rather than a support feature. It is unfortunate because with clearer wording and better labels, the utility of the software and support could have been much better, but as it stands, this aspect really let me down in my experience.