Support wording clear for me, maybe not for beginners
I remember one moment vividly during a call with support when they used technical terms for the dialer features that weren't quite defined clearly in the initial training content. While I eventually understood what was meant after some back-and-forth, it felt like the labelling on the software dashboard could be confusing for those newer to remote workflow tools. Outside of that, the general communication was friendly but occasionally seemed to rely on the user having some prior background knowledge. So I think the support approach would suit someone who already has some familiarity with software tools and remote working. However, if you are completely new and expecting very straightforward language, it might be a bit challenging initially. I can’t recall too many other times where the wording felt off, but that one moment stood out as slightly tricky. The rest of their assistance was quite good overall. So in summary, I’d say this would work better for users who like a bit of technical detail but might be less ideal if you want very simple, beginner-friendly explanations and labels throughout.