Support where I had to figure some things independently
I found the support to be generally helpful, especially when it came to issues with the software updates and accessing the database features. However, there were times when I had to work through certain steps by myself, particularly related to the dialer setup and configuring calling tools according to my workflow. While this wasn’t necessarily a bad thing, it meant the support wasn’t completely hands-on in all areas, which required some patience on my part. On the positive side, when I did reach out to telephonic support, the team was professional and provided clear explanations, even if I had to call a couple of times. The balance between self-navigation and assisted help was manageable, and I felt it gave me a better understanding of the platform in the long run. It could have been easier if the initial training was a bit more detailed on these specific configurations, but overall, I appreciated how the assistance was structured and the readiness of support staff to help when needed.